Privacy Policy

Hamro Hub ("we", "us", "our") operates the Hamro Hub mobile application and website at hamrohub.app (collectively, the "Service"). This Privacy Policy explains how we collect, use, share, and protect your information. It applies to all users of the Service.

1. Information We Collect

• Account information: name, email address, and password (for email accounts) or Apple user ID (for Sign in with Apple).
• Profile information: optional phone number, location, and profile picture you choose to provide.
• Content you create: posts (announcements, events, jobs, sale/services listings), comments, sponsor inquiries, and creator-content submissions, including any photos you attach.
• Usage data: device type, IP address, and basic server-side analytics (request logs). We do not use third-party analytics or advertising SDKs and do not track you across other apps or websites.

2. How We Use Your Information

• Provide and operate the Hamro Hub Service (community feed, Patro calendar, FM radio, horoscope, sponsor marketplace).
• Send transactional emails — welcome email on signup, weekly digest, password resets, sponsor receipts — via Resend.
• Verify your identity and protect against fraud, spam, or abuse.
• Respond to support, sponsorship, and feedback inquiries.
• Improve the Service and develop new features.

3. Sign in with Apple

If you sign in with Apple and choose Hide My Email, we receive a private relay email address from Apple. Emails we send to that address are forwarded by Apple to your real inbox; we never see your real email. You can manage the relay or stop using Sign in with Apple at any time in your iOS Settings → Apple ID → Sign in with Apple.

4. AI Content Moderation

To protect the community, posts you submit are automatically reviewed by an AI moderation pipeline using Google Gemini 2.5 Flash (via the Emergent platform). The model is given only the post text (title, description, category) — not your name, email, or account details — and returns a verdict of "approved," "pending review," or "blocked." Outputs help us detect spam, sneaky commercial advertising in free community categories, and prohibited content. No model providers train on your data, and posts are not retained by the model provider beyond the moderation call.

5. Data Sharing

We do not sell your personal information. We share data only with the following service providers, who are contractually bound to use the data only to provide their services to us:

• Resend — to deliver transactional emails (privacy policy).
• Stripe — to process payments from advertising sponsors (not consumers). Stripe handles payment card data per their privacy policy; we never see card numbers.
• Apple — to authenticate Sign in with Apple users.
• Google (Gemini) — to run AI moderation on community posts, as described in Section 4.
• Cloudflare — for DNS, email routing, and CDN delivery of our website.
• Law enforcement — only when required by a valid legal request.

6. Data Storage, Security & Retention

Your data is stored in MongoDB on encrypted, access-controlled servers. Passwords are hashed with bcrypt (cost factor 12). Session tokens are stored on your device using the iOS Keychain or Android Keystore. All API traffic uses HTTPS/TLS 1.2+.

Retention: Account data is retained while your account is active. Posts you delete are removed from the public feed immediately and purged from backups within 30 days. If you delete your account (Section 7), all your data is removed within 24 hours, except for limited records we are legally required to keep (e.g., payment receipts for sponsors, retained per US tax law for 7 years).

7. Your Rights — Account Deletion

You can permanently delete your Hamro Hub account at any time from Profile → Delete account in the app. Deletion is immediate and irreversible — we remove your user record, all sessions, posts, creator submissions, sponsor inquiries you filed, and outstanding email tokens. After deletion, you may sign up again later with the same email if you wish.

8. California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, how we use it, and with whom we share it (this Policy provides that disclosure).
• Right to delete your personal information — use Profile → Delete account, or email hello@hamrohub.app.
• Right to correct inaccurate personal information — edit your profile in-app or email us.
• Right to opt out of sale or sharing — we do not sell or share your personal information for cross-context behavioral advertising, so there is nothing to opt out of.
• Right to non-discrimination — we will not deny service or charge different prices for exercising these rights.

To exercise any of these rights, email hello@hamrohub.app.

9. International Users

Hamro Hub is operated from the United States. If you access the Service from outside the US, your information will be transferred to, stored, and processed in the US. By using the Service you consent to this transfer.

10. Children

Hamro Hub is not directed at children under 13. We do not knowingly collect data from children under 13. If you believe we have collected such data, email hello@hamrohub.app and we will delete it.

11. Changes to This Policy

We may update this policy occasionally. Material changes will be announced inside the app and the "Last updated" date above will reflect changes. Continued use after changes means you accept the updated policy.

12. Contact

Questions about this policy or your data? Email us at hello@hamrohub.app.